ISO/IEC 9001:2015

Quality management systems

 ISO 9001:2015

This standard based on a number of quality management principles – a strong customer focus, motivation, and implication of top management, the process-based approach, and continual improvement.

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its type. There are over one million companies and organizations in over 170 countries certified to ISO 9001. Organizations that have adopted the principles of ISO 9001 realize considerable improvements in their day-to-day operations, with business gains.

Structure of standard

Структура 9001 список eng

ISO 9001 Principles:

Customer focus

Leadership. Organizations succeed when leaders establish and maintain the internal environment in which employees can become fully involved in achieving the organization’s unified objectives.

Involvement of people. Organizations succeed by retaining competent employees, encouraging continuous enhancement of their knowledge and skills, and empowering them, encouraging engagement and recognizing achievements.

Process approach. Organizations enhance their performance when leaders manage and control their processes, as well as the inputs and outputs that tie these processes together.

System approach to management

Continuous improvement

Factual approach to decision making

Mutually beneficial supplier relationships

Implementation plan

Analyze current state

  • Audit plan preparation  (scope, team, processes, planing)
  • Diagnostic (preliminary) audit. Analysis of documentation and processes
  • Identification and description of business processes


  • Creating documentation:
    • Quality Management Policy
    • Quality Management Guides
    • Quality Management Procedures
  • Defining quality objectives
  • Definition of roles and responsibilities


  • Creating documentation and starting processes:
    • Customer related processes
    • Design and Development
    • Purchasing
    • Production and Service Provision
  • Training and certification for employees


  • Creating documentation and starting to monitor processes and quality management system :
    • Customer satisfaction processing
    • Management Review process
    • Internal audit process
    • Product Compliance Control
  • KPI Development
  • Continual improvement within the quality management systems — Corrective and preventive action

Certification at the desire of the customer

“Active Audit Agency”, LLC

implements the ISO 9001: 2015 standard and prepares the Customer for the certification audit for compliance with the standard


Recommended Certification Body

Professional Evaluation and Certification Board Ukraine (Ukraine-Canada)


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